YOUR AREA RUG.COM CUSTOM ORDERS AND FABRICATES YOUR RUG OR RUNNER
ON A JOB BY JOB BASIS.WE STILL STRIVE TO GET YOUR ORDER SHIPPED TO YOU IN
AS EXPEDITED A TIME FRAME AS IS POSSIBLE.
OUR NORMAL PRODUCTION TIME ALLOWS US TO SHIP YOUR ORDER IN 2-3 WEEKS
FROM THE TIME YOU PLACE IT.
WE EMAIL AN ACKNOWLEDGMENT TO YOU FOR EACH ORDER YOU PLACE.IN THAT
EMAIL, WE REPEAT THE ESTIMATED TIME YOUR ORDER WILL SHIP FROM OUR
SOUTHERN CALIFORNIA FACTORY.
IF THE ESTIMATED TIME FOR PRODUCTION IS PAST THE 3 WEEK WINDOW WE
NORMALLY SHIP IN, THEN YOU WILL BE GIVEN THE OPPORTUNITY, WITHIN 24 HRS,
TO CANCEL YOUR ORDER AND RECEIVE A FULL REFUND.UNFORTUNATELY, THERE
ARE INSTANCES WHEN VENDOR SHORTAGES OR OTHER FACTORS IMPACT OUR
PRODUCTION TIME.YOU WILL BE GIVEN 24 HRS TO CANCEL AFTER WHICH WE WILL
PROCEED WITH YOUR ORDER.
CERTAIN ACTS OF GOD MAY OCCUR TO AFFECT YOUR ORDER ONCE IT IS IN
PRODUCTION.IF THIS OCCURS, WE WILL NOTIFY YOU AND DO OUR BEST TO SATISFY
YOU WITHIN THE CONSTRAINTS OF THE CHANGE OR CANCELLATION POLICY
ELSEWHERE SET OUT.
PLEASE REMEMBER, YOU ARE ORDERING A HIGH QUALITY CUSTOM MADE PRODUCT JUST FOR YOUR ROOM OR SITTING AREA. OUR REASONABLE PRODUCTION TIME IS A SMALL TIME CONSIDERATION WHEN COMPARED TO THE YEARS OF ENJOYMENT YOU WILL EXPERIENCE WITH YOUR PURCHASE.